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g6260
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Permanent high latency

I'm experiencing very high latency throughout the day with a SuperFibre 70 plan.

My Broadband Ping - Virgin Media

This makes it basically impossible to do any gaming where low ping is critical.

Area reference: 15

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legacy1
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Message 2 of 8
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Re: Permanent high latency

Looks like router mode or is it? have you tried turning it off and on again? The other possibility is you have something that went 24hr and still going of downloading or uploading or even your flooding the connection because you have something bad on your PC?

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g6260
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Re: Permanent high latency

Restarting the router seemed to fix the problem, though I needed to restart it every few days and decided to get a new router instead and switch the SuperHub to modem mode instead.

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legacy1
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Message 4 of 8
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Re: Permanent high latency

Did you not want to first check if the router your getting will be fine? Like does it have 1Gb ports? Does it have a WAN port and is not for ADSL?

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Re: Permanent high latency

Hi there g6260,

 

Welcome to the Community!

 

I am very sorry about the issues with your broadband connection.

 

I have located your account and can see that there is a high demand for our service in your area at present, under the fault ticket reference of F004196576, with a review date of 02/11/2016.

 

I have flagged this on your account and another team have been instructed to monitor this fault.

 

I am very sorry for any inconvenience caused.

 

Many thanks,

 

Nat_J

 

 


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g6260
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Re: Permanent high latency

Of course, once the review date of 2/11/2016 Virgin Media has accomplished nothing other than pushing back the review date yet again to 30/11/2016.

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g6260
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Message 7 of 8
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Re: Permanent high latency

Latency is high almost all day.

My Broadband Ping - Virgin Media

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Re: Permanent high latency

Hey g6260,

 

Thanks for getting back in touch Smiley Happy

 

I know this fault is frustrating and I sincerely apologise for any inconvenience caused.

 

Please keep in touch with us for updates and if you have any other questions, just ask.

 

Catch you again soon,

Take care.

Heather_J

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