Thanks for the post! I am sorry to hear about your issues with not having a connection, I apologise for any inconvenience caused.
I have tested the connection from here and I can see a number of time outs inside the Hubs logs, I would like to arrange for an engineer to attend and investigate this further for you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
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