Just upgraded my package to something with slightly faster broadband, I still have the first hub from years ago (which is temperamental at best) so was wondering if I would be sent out a newer version of the router?
I would have thought a newer Hub would have been offered as part of the upgrade deal. But I may be wrong.
Anyhow I have ordered a more recent Hub model for you. The main difference is that you have the option to use both the 2.4GHz and 4GHz wireless frequencies simultaneously - your current Hub has only the option of either/or.
The new Hub should arrive within the next few days.
The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
Full setup and activation instructions will be included.
I'm hoping it might resolve some speed issues too as I'm getting on average 8Mb/s download speeds on a 100Mb/s package when running checks through an online speed checker. In comparison my grandma's connection came in at around 40Mb/s on a 50Mb/s connection 🤔
Got the new router, setup fine, thank you for sorting that. BUT the speed is still not brilliant. I did another speed check on http://www.broadbandspeedchecker.co.uk/ and even the 4G on my phone gets faster speeds. Any reason I'd only be getting 25Mb/s maximum?
I've checked speeds at all times of day with no difference. Are you really telling me just to keep an eye on things until that review date??? So I'm basically paying for a speed that isn't achievable? Can someone look properly at this and recompense me appropriately if you can not provide the service I'm paying for?