Thanks for the post! I am sorry to hear about your issues with no internet. I apologise for any inconvenience caused.
I have tested things from here and I can see a few time outs inside the Hubs logs, an engineer will need to attend in order to resolve this for you. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking.
Please respond to me there and I'll get this all booked and secured for you.
Tech fan? Have you read our Digital life blog yet? Check it out