Menu
Reply
  • 55
  • 1
  • 8
hdd
Dialled in
435 Views
Message 1 of 6
Flag for a moderator

Is Broadband down? Can't get service status!

I'm in SE London (03 Area) & internet has gone down. Normally I'd check service status but I can't even get to that because of maintenance being done on Virgin website. Have important work to send off & (not related) on day 4 without cigarettes so I'm tearing my hair out. Just need to know if it's area wide or just me. Then I can take appropriate action. And yes,I've done the usual checks, re-boots etc. Green lights on hub. Thanks folks
Always learning!
0 Kudos
Reply
  • 627
  • 21
  • 126
MrHalfAsleep
Rising star
421 Views
Message 2 of 6
Flag for a moderator

Re: Is Broadband down? Can't get service status!

Service status was down a couple of weeks ago.  I couldn't log in using postcode/phone number.  This one is different as you cant log in at all! Smiley Sad  Apologies that I can't go much further.  There's a freephone number on here:(0800 561 0061)  https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...to get the service status.







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
0 Kudos
Reply
  • 31
  • 0
  • 0
sharpshooter84
Joining in
412 Views
Message 3 of 6
Flag for a moderator

Re: Is Broadband down? Can't get service status!

Im in croydon and its at crawling speed most nights around 5pm at the moment.

0 Kudos
Reply
  • 55
  • 1
  • 8
hdd
Dialled in
409 Views
Message 4 of 6
Flag for a moderator

Re: Is Broadband down? Can't get service status!

Just got through &, yet again, an engineer is coming- next Tuesday.
Always learning!
0 Kudos
Reply
  • 55
  • 1
  • 8
hdd
Dialled in
403 Views
Message 5 of 6
Flag for a moderator

Re: Is Broadband down? Can't get service status!

I have an engineer coming - next week. This has been happening on & off since last July. Admittedly, the down times have been less than 10, but the underlying problem has obviously not been fixed. This is what annoys me. The engineers seem baffled. When it's working I have no complaints whatsoever. It does seem to 'die' when I have important work to send off. It costs me a fortune in mobile wifi costs.
Always learning!
0 Kudos
Reply
  • 7.26K
  • 306
  • 520
Forum Team
Forum Team
108 Views
Message 6 of 6
Flag for a moderator

Re: Is Broadband down? Can't get service status!

Hi hdd,

 

Thanks for posting!

 

Sorry to hear you've had so much trouble with your connection.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply