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Go6et90
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Internet keeps disconnecting on my lap top

Internet keeps disconnecting all the time. It is connected and when i try to watch a video on youtube, watch tv online or play online game it disconnects every 5 minutes then connects again and so on. When connected it is really fast for like 5 minutes and then really slow for 2-3 minutes. The connection on my phone is fine i got no problem there but on my windows lap top i got this issue. My lap top is connected with wi-fi not a cable. I tried everything i can like restarting and reseting the router(SH3), opening ports, reseting ip and many others but nothing helps. If i can provide you with any other information that might help please let me know.

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Go6et90
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Re: Internet keeps disconnecting on my lap top

These are my Up And Downstream Channel Status if that helps

 

Downstream bonded channelsChannelFrequency(Hz)Power
(dBmV)SNR
(dB)ModulationChannel ID12990000004.838.6256 qam1323230000004.438.6256 qam1633150000004.438.6256 qam1543070000004.538.6256 qam1452910000004.338.6256 qam1262830000004.138.6256 qam1172750000004.838.6256 qam1082670000004.438.6256 qam992590000003.938.9256 qam810251000000438.6256 qam711243000000438.9256 qam6122350000004.438.9256 qam5132270000004.538.9256 qam4142190000004.838.9256 qam3152110000004.638.9256 qam2162030000004.938.9256 qam1

 

Upstream bonded channelsChannel IDFrequency(Hz)ModePower
(dBmV)ModulationChannel Bandwidth(Hz)Symbol Rate (ksps)4439400000ATDMA38.532 qam640000051204346200000ATDMA38.532 qam64000005120

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Re: Internet keeps disconnecting on my lap top

Hi Go6et90,

I'll be more than happy to take an indepth look at your connection to see if I can help. To be honest there could be any number of causes of the disconnections - something on your laptop perhaps, or general Wi-Fi issues. Or maybe the Hub is faulty or there is some issue on our network.

It makes sense to test the connection/Hub from our side first so I'll begin with that. I shall need some additional information from you to help me locate your Hub details. Please reply to my PM (purple envelope icon, top right of page) and I'll get started.

Welcome to our Forum Smiley Happy


Jen
Forum Team



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Re: Internet keeps disconnecting on my lap top

Hi Go6et90,

Aww I'm sorry that the engineer visit made no difference. I know that the disconnects are affecting your laptop over Wi-Fi and wonder if you get the same issue when connected via Ethernet? Having sorted out the modem issue we now need to address any wireless problems. 

Please let me know how a hard wired connection works out for you. If the disconnects discontinue then please try the below advice (linked to our Help pages):

Getting the best Wireless Network Signal

Changing the Virgin Media router's wireless channel / frequency

Keep me updated Smiley Happy

 


Jen
Forum Team



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