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fran3
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I can't connect to my wifi on my iPhone 6

Hi,
I am having trouble connecting to wifi from like a meter away. If I want to connect to my wifi I have to be right next to it!! It is really annoying as I can not connect from anywhere else in my house where I need it.
If you have any help please let me know
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Re: I can't connect to my wifi on my iPhone 6

Hi fran3

Welcome to the community Smiley Happy Apologies for the late reply on this. Is it just the iPhone6 that this is happening on? I'd recommend changing the wireless channel to see if this makes an improvement? 

Let me know how you get on.

Speak soon,

Ty


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fran3
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Re: I can't connect to my wifi on my iPhone 6

I have tried changing the channel and it doesn't work. I can connect to a super hub but not a normal one.
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Re: I can't connect to my wifi on my iPhone 6

Hey fran3,

Thanks for getting back to us Smiley Happy

Do all your other devices connection okay at home? Have you ensured that your iPhone software is fully up to date too?

Speak with you again soon,

Take care.

Heather_J

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fran3
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Re: I can't connect to my wifi on my iPhone 6

Yes I have - I have the latest iPad which connects to the wifi fine anywhere in my house. Yes it is the software is out to date. I have found out that my phone will only connect to really strong wifi and not weaker wifi as if will connect to a super hub but not a normal router:
Thank you for your help
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Re: I can't connect to my wifi on my iPhone 6

Hi fran3,

 

Thanks for getting back to us.

 

You mentioned that the iPhone can connect to the Super Hub but not a normal router, are you connecting to a 3rd party router rather than the Super Hub? Is that what is causing an issue? 

 

Speak soon

Sam

 

 


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