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KipperMog
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Hub2 - 2G dropping and 5G disappearing

Hi - looking for some help.

Have got the top package in terms of speed (going up to 200mbps soon) and all was OK until a couple of weeks ago when our devices kept disconnecting or not even connecting at all.

2G is intermittent and keeps dropping, sometimes not seeming to broadcast at all. 5G only seems discoverable randomly - it appears and works on my ipad whereas the 2G is really slow, two laptops which used to connect OK cannot now even find the 5G signal! Sometimes it will see 5G but repeatedly tell me the passphrase is wrong even when it's not.

Have rebooted and reset the Hub which customer services have also done which resolved the issue for a day or so. Have also tried changing channels but with no improvement.

But it keeps on happening and the speeds have slowed down loads.

I think it's a router issue as nothing in terms of router location, devices etc have changed at all - it's just that the router has starting playing up. Have requested a new router but this was refused as a factory reset of it "cured" the problem.

Help!

Network Log

First Time Last Time Priority Error Number Description
09/11/2016 11:37:29 GMT 09/11/2016 11:37:29 GMT Warning (5) 66050310 Auth Success - Web login successful.
09/11/2016 11:27:35 GMT 09/11/2016 11:27:35 GMT Warning (5) 66050310 Auth Success - Web login successful.
09/11/2016 11:27:08 GMT 09/11/2016 11:27:08 GMT Warning (5) 66050310 Auth Success - Web login successful.
09/11/2016 11:11:54 GMT 09/11/2016 11:11:54 GMT Warning (5) 66050310 Auth Success - Web login successful.
08/11/2016 22:54:28 GMT 08/11/2016 22:54:28 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
08/11/2016 22:54:28 GMT 08/11/2016 22:54:28 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
08/11/2016 22:53:51 GMT 08/11/2016 22:53:51 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 22:53:16 GMT 08/11/2016 22:53:16 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 22:52:07 GMT 08/11/2016 22:52:07 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 22:49:49 GMT 08/11/2016 22:49:49 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 22:45:11 GMT 08/11/2016 22:45:11 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 22:35:58 GMT 08/11/2016 22:35:58 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 22:17:30 GMT 08/11/2016 22:17:30 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 21:40:35 GMT 08/11/2016 21:40:35 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 20:26:45 GMT 08/11/2016 20:26:45 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 17:59:06 GMT 08/11/2016 17:59:06 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 13:03:48 GMT 08/11/2016 13:03:48 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
08/11/2016 03:13:10 GMT 08/11/2016 03:13:10 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
05/11/2016 03:01:59 GMT 05/11/2016 03:01:59 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
05/11/2016 03:01:58 GMT 05/11/2016 03:01:58 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response

Downstream.png

 

 

Upstream.png

 

 [MOD EDIT: Subject heading changed to assist community]

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Re: Hub2 - 2G dropping & 5G disappearing

Hello KipperMog

 

Welcome to our forum, I am sorry you are having disconnecting problems with the hub. I notice that the hub transmit power levels are too high and this may cause you some instability although not specifically the wireless.

 

        52.5 dBmV        54 dBmV

 

I think the best thing would be to let one of our engineers take a look. I will send you a forum private message to arrange an appointment, please reply when you have a moment.

 

Many thanks

Nicola

Virgin Media Forum Team
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KipperMog
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Re: Hub2 - 2G dropping & 5G disappearing

Thanks Nicola, I have sent you a DM with our details.

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Re: Hub2 - 2G dropping & 5G disappearing

Morning KipperMog

 

Thank you for that, I have arranged an appointment and PM'd you the details. Good luck with the visit please keep us updated in this thread.

 

Many thanks

Nicola

Virgin Media Forum Team
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