I'm a new Virgin Broadband customer and I'm having problems with connecting my wife's Google Nexus 5X to the Virgin Hub 3.0 router. Both phone and router software is up to date.
The phone connects fine to the router (details on my phone show I'm connected to the 5Ghz band - and I've changed the channel on the router manually to 136). And when I do a speedtest using the speedtest app on the phone, all seems fine as I'm supposedly getting a 100Mb speed.
But the phone is definitely not connected and is using my Vodafone mobile data instead - I can confirm this as I get a notification pop up when installing apps on my phone from the Google Play Store and it warns me that larger apps on mobile data may take some time etc...
When trying to load websites, it also loads incredibly slow.
Anyone else come across this problem? For reference, my other devices connect and work fine with the router (Nexus 6P, Nexus 7, XBox One, Amazon Dash).