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pen9999
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Ethernet port drops

Hub 3 is operating in Router mode.

My Ethernet port where my PC is connected drops off regularly for a short period of seconds and then comes back up. When this happens the WiFi is connected then dropped.

All items of the PC, docking station and cables have been eliminated.

If I disconnect all other wired devices the issue still occurs

Connecting my PC on different ports makes no difference.

 

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Superuser
Superuser
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Re: Ethernet port drops

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Ethernet port drops

Hi pen9999, 

Thanks for letting us know about your issues with your ethernet ports dropping out, I apologise for any inconvenience caused.

I have tested the connection and I can see that your Hubs logs show a number of time outs inside. An engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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