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prawnie953
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Constant Internet loss

Since joining virgin on 23 dec I have had nothing but trouble with my Internet connection and also my tv goes blotchy when watching. I have read on ur tips hub should be central an not near electrical items ie tv mine is right next to my tv an lowest part of property
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Re: Constant Internet loss

Hi prawnie953,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your services.

 

I've run a diagnostic on your equipment and I can see an issue with your signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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