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Dbajarcuks
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Connection issues

Hi

About 4 weeks ago my broadband went down by speed, connection. My xbox not holding connection more than 5 minutes. Laptop needs reconnecting every 5 minutes.
Speed is very low as well
When I running test it's says we will sort your problem in 10 minutes but every hour when I run test was same message!
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Re: Connection issues

Hi Dbajarcuks,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are experiencing issues with your broadband connection. 

 

I've taken a look at your connection and the downstream power levels are too high at + 13 dBmV. For this I would like to arrange an engineer appointment to adjust these for you as these can have an impact on your broadband. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.

 

Hope to hear from you soon

Sam


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