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Lewlew
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Connection drops every day @ abt 11.30am, 4.30pm, 21-22.00pm

I am so fed up with this. I am desperately trying to complete my DL studies, eg exams, downloading papers, etc. It's soul-destroying. Why does this happen every day at these times?

The blue activity light constantly blinks, the two green ones should be steady, right?  The bottom one blinks when the connection dropping problem starts. But.... my screen's taskbar icon does not go to the yellow warning triangle or the red x. The network/sharing screen says I have internet when I don't. Web pages go into Resolving host mode and just die.  

Our building of 5 flats are all on Virgin (we are the landlord and hard-wired for Telewest back in 2001).  Another building on our terrace in same postcode has your business service which they are up in arms over because of the cost, and they are getting the same problem at the same times as well. So it's not just me. I think they have the top of the line equipment as well.

We have a superhub which was put in within the last few years I *think*... not sure as I was quite ill following surgery in 2013-14.

I am not a tekkie... but I am reading that you are upgrading hubs to 3.0 or something? Is that a cure for this?  If so how do I get one installed please? 

Sorry, but I am not able to cope as well now as I could 15 years ago when we first got Telewest broadband.  I also find the forum intimidating....  I am rushing to post this before I get another drop.

Cheers, Lew

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Lewlew
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Re: Connection drops every day @ abt 11.30am, 4.30pm, 21-22.00pm

I followed a suggestion by a fellow user, and went to network status for VmRouterStatus_eventlog.asp, but there are no logs for me. Nothing!

 I am constantly getting the Resolving Host... DNS thing and so am puzzled as to why that does not show in the network log? Or is that something else?

This is a tracert from just now.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>tracert uccs.edu

Tracing route to uccs.edu [128.198.4.52]  over a maximum of 30 hops:

1 * * * Request timed out.
2 10 ms 9 ms 9 ms aztw-core-2b-xe-721-0.network.virginmedia.net [62.252.231.229]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 20 ms 11 ms 12 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 13 ms 12 ms 11 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 * * * Request timed out.
9 83 ms 84 ms 82 ms us-nyc01b-rd2-ae9-0.aorta.net [84.116.140.170]
10 82 ms 82 ms 81 ms us-nyc01b-ri2-ae3-0.aorta.net [84.116.137.194]
11 95 ms 84 ms 82 ms lag-5.ear3.NewYork1.Level3.net [4.68.72.9]
12 182 ms 209 ms 251 ms ae-21-52.car1.Denver1.Level3.net [4.69.147.99]
13 337 ms 276 ms 236 ms ae-21-52.car1.Denver1.Level3.net [4.69.147.99]
14 140 ms 140 ms 141 ms CENIC.ear2.Denver1.Level3.net [4.53.13.34]
15 135 ms 127 ms 127 ms xe-0-0-3.core-1200.frgp.net [192.43.217.193]
16 143 ms 143 ms 143 ms uccs-bison-south-commodity-at-uccs.uccs.edu [128.198.254.1]
17 * * * Request timed out.
18 * * * Request timed out.
19 144 ms 143 ms 155 ms KLINGON.uccs.edu [128.198.4.52]

Trace complete.

I am trying to navigate to that thinkbroadband site, but cannot seem to register, the page just hangs, then goes to Resolving Host.......

And this is my third attempt to post.

 

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Lewlew
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Re: Connection drops every day @ abt 11.30am, 4.30pm, 21-22.00pm

What happened to my tracert I posted? ??????

Just read on thinkbroadband about big problems in this time frame. So it is a VM wide problem and not a local one or to me?  I wish VM would put that as a sticky at the top of the forum, it would help and stop duplicate postings.

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Forum Team (Retired) Adam_L
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Re: Connection drops every day @ abt 11.30am, 4.30pm, 21-22.00pm

Hi Lewlew, 

Thanks for getting in touch to let us know about your issues with connection drops, I apologise for any inconvenience caused.

I have tested things from here and I noticed that everything looks great! No errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having issues with this? If so, how are you connected wired or wireless?

Is there any change to the Hubs light sequence when the connection drops?

Would you please include a recent copy of your Hubs logs in your response. You can find these by opening your internet browser, before logging in it will say 'Router Status' in the top right hand corner, click there and all the information needed is inside.

Speak soon, 

Thanks, 

Adam.


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Lewlew
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Re: Connection drops every day @ abt 11.30am, 4.30pm, 21-22.00pm

Hello, I gave up and posted in the sticky post at the top.  I have a couple of posts down on that page 4 with graphs, tracert, pings...whatever!

http://community.virginmedia.com/t5/Networking-and-wireless/BQM-graphs-showing-an-increase-in-latenc...

For some reason my network logs never logged anything. Don't know why. 

I am now convinced I need the new Hub 3.0.... and that is after speaking with a VM engineer who was working in my street (same postcode) the other day. He says the old Super Hubs are causing problems and that I should order one. 

This would have to be an engineer installation for me as I cannot do this myself with a grandchild running around needing attention and working from home at the same time!

Cheers, Lew

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Forum Team
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Re: Connection drops every day @ abt 11.30am, 4.30pm, 21-22.00pm

Hi there Lewlew,

 

Thanks for getting back to us and apologies you are still having an issue with your broadband connection.

 

In regards to the increased latency this has now been resolved.

 

If you are still having issues, have a look at the Private Message I have sent you, which you can find by clicking on the purple envelope icon, in the right corner.

 

Look forward to hearing from you

Sam


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