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almosquia
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Cobham broadband outage

What on earth is going on with broadband and telephone in Cobham, KT11?

We have been down for 6 days so far with daily promises of fixes which are not met.

What compensation does Virgin pay for such a long outage?

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Superuser
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Re: Cobham broadband outage

You will only get a pro-rata payment and you should call in now to make sure you get this when the outage is over.

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almosquia
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Re: Cobham broadband outage

I ended up speaking with Virgin and as yu mentioned, was only offered a pro-rata refund.  I asked for extra goodwill consideration though and they agreed to pay a further £15 - moral victory at least...

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