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Paulos
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Broadband problems in NE33 area

Hi,

Do you know if there is a problem or if anyone else is having problems with broadband in the NE33 area?  

My connection seems to have gone off around 5:30am this morning. I have checked the 'check your service status' but broadband shows no faults.

Thanks  

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Re: Broadband problems in NE33 area

Hi Paulos, 

 

Thanks for getting in touch, I'm sorry to see you have been having trouble with your broadband. 

 

I have taken a look and things seem to be ok from this side. 

 

Are you using a wireless or a wired connection? If wireless try wired. pop the hub into modem only mode and the computer into safe mode with networking. Let us know if this makes a difference. 

 

It may also help to see a TBB Graph (please be aware this link is external and we're not responsible for its contents. 

 

Speak to you soon. 

 

Emma


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