if I try to go through the registration procedure it asks for information that I do not have
Welcome to the Community Forum, I'm sorry that you are experiencing problems registering your online mobile account. Apologies as well for the delay in getting back to you.
I'd love to look into this for you to see if I can get this sorted out for you, but I'll first need to take more information from you.
I'm sending you a private message requesting further details. Just check the purple envelope at the top right of this page and get back to me.
Hope to hear back from you soon,
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