My 24 contracted ended or so I thought , earlier this year. i spoke to a guy in the local virgin store about it, saying I didn't want a new phone,I just wanted to carry on paying for the unlimited part. He told me the tariff price would reduce to around £10, as I had now paid for the phone. However this hasn't happened and they have continued to take the full amount. Having been a customer from the very beginning, I feel this is really unfair and i should be reimbursed for the higher rate. Where do I go from here?
Thank you for coming in, welcome to your Virgin Media Community
I hope you've had a good look around. I'm sorry to see that there's been some communication error here and that the right information is certainly needed.
If you're looking to reduce your bills and have run out of your contract then SIM only deals are great. They give you peace of mind you're getting the best deal without the extra cost, and to add, it's a rolling 30 days so you can leave anytime
The Freestyle contracts have this built in really so no need to go on to a SIM only deal but contracts before November as AlexKid has mentioned would be best on SIM only deals
I hope this has helped and thank you for your time, I know you must be busy