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fulltime
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how to return a phone?

How do I return a phone within the 15 days?Please explain?

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Superuser
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Re: how to return a phone?

Hi fulltime,

 

it's 14 day Customer Satisfaction Guarantee.

If you bought your phone in-store, return it there.

If you purchased it online or over the phone, give Virgin customer services a call:

Free on 150 from a Virgin Media landline or 789 from a Virgin mobile. 0345 6000 789 from any other phone (standard rate call) and they will arrange the return for you.

 

AlexKid :-)

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fulltime
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Re: how to return a phone?

Is there any other way as the call centre is not helping me on this issue?

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Superuser
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Re: how to return a phone?

Hi fulltime,

 

personally I would persevere with a phone call but you could try web-chat: Help and Support - Contact Us

The advisors are usually busy though so it may take a while to get connected.
(Use a PC or laptop and keep the page open, just refresh it every few minutes).

 

AlexKid :-)

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fulltime
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Re: how to return a phone?

But if the chat is busy constantly and calling does not help how am I meant to return it inside the 15 days?  

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Superuser
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Re: how to return a phone?

Hi fulltime,

 

14 days!

Persevere, I would recommend calling.

(Why do you say that they can not help?)

 

AlexKid :-)

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fulltime
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Re: how to return a phone?

On the phone they do and say anything not to give me a return code. They just either put me on hold or palm me off saying they want passwords and keep asking my name.
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