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petermetcalf93
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contract was cut off, now paid how long till active?

Hello, I've recently been cut off and paid my bill few days ago, have you any idea when my contract will be back up and running?

Pete
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Forum Team (Retired) Mat_H
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Re: contract was cut off, now paid how long till active?

HI Pete,


Welcome to the forums Smiley Happy

 

I want to make sure we get you back up and running. If you pay the outstanding amount on the bill, it can take up to 24 hours for you to come back online.

 

If you're still not back up after this, please give us a call on 789 or 0345 6000 789 and we can ensure that we get this all sorted for you. Let me know how you get on.

 

Thanks,
Mat


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petermetcalf93
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Re: contract was cut off, now paid how long till active?

Hello,

It has now been 72 hours and still no contract. I spoke to someone today raising the lift on my ban and ensuring me my contract will be up and running at some point today..

I can't ring 789 as my phone has been cut off.
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Re: contract was cut off, now paid how long till active?

How's this looking for you currently Pete?


Let me know if you need anything at all.

 

Thanks,

 

Mat


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