We’re sorry that you're unable to log in to Your Account at the moment - Aaaargh
11-01-201710:01 - edited 11-01-201710:02
I am using this forum as a last resort.
As a Virgin Media customer who is trying to now sign up for Virgin Mobile SIM, I am stuck in a rather unhelpful loop and so far Virgin Media support via phone and Twitter have been rather unhelpful in understanding my issue.
My PC crashed yesterday when I was trying to sign up for a Virgin Mobile SIM at the payment screen (one of the last on screen options).
Now when I try to go back and start the order again, I get the "We're sorry that you're unable to log in to your account" message shown below.
Can someone from Virgin Mobile reset my mobile account so I can go back and try to place my order once again please?
Re: We’re sorry that you're unable to log in to Your Account at the moment - Aaaargh
I'm sorry to hear about the difficulties with your account. I can certainly take a closer look at the situation here and see if we can shed some light on it. I've sent you a private message which you can access by clicking on the envelope up in the top right of the screen.