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apj_uk
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We’re sorry that you're unable to log in to Your Account at the moment - Aaaargh

I am using this forum as a last resort.

As a Virgin Media customer who is trying to now sign up for Virgin Mobile SIM, I am stuck in a rather unhelpful loop and so far Virgin Media support via phone and Twitter have been rather unhelpful in understanding my issue.

My PC crashed yesterday when I was trying to sign up for a Virgin Mobile SIM at the payment screen (one of the last on screen options).

Now when I try to go back and start the order again, I get the "We're sorry that you're unable to log in to your account" message shown below. 

vmedia.jpeg 

Can someone from Virgin Mobile reset my mobile account so I can go back and try to place my order once again please?

Thanks,

Aidan

 

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apj_uk
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Re: We’re sorry that you're unable to log in to Your Account at the moment - Aaaargh

Can anyone from Virgin help me with this problem please?

I called the call centre for the 4th time this morning and its still not been fixed....it's preventing me from signing up for a new Virgin mobile SIM.

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Re: We’re sorry that you're unable to log in to Your Account at the moment - Aaaargh

Hi Aidan

 

I'm sorry to hear about the difficulties with your account. I can certainly take a closer look at the situation here and see if we can shed some light on it. I've sent you a private message which you can access by clicking on the envelope up in the top right of the screen.

 

Looking forward to hearing from you.

Dave


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