Menu
Reply
Tuning in
  • 6
  • 0
  • 0
Registered: ‎15-07-2016
Message 1 of 3 (62 Views)

Unable to access my Pay Monthly number on My Account

A long time ago I registered my son's phone as the pay monthly phone on My Account. No longer an active phone but I don't seem to be able to delete it or add my own pay monthly phone. So I can't check my own bill. Any ideas?
Reply
0
Reply
0 Kudos
Dialled in
  • 56
  • 9
  • 15
Registered: ‎16-12-2013
Message 2 of 3 (45 Views)

Re: Unable to access my Pay Monthly number on My Account

Hi mommasbaba, 

Your best option is to call 789 and ask them to remove the online account that your son's Pay Monthly phone is linked to. That will free up the email address to allow you to register your own number.

Before you do this though, have you checked to see if your number is already registered to an online account with a different email. You can do this by using the 'Forgotten your email address' link.

Hope this helps

Reply
0 Kudos
Tuning in
  • 6
  • 0
  • 0
Registered: ‎15-07-2016
Message 3 of 3 (42 Views)

Re: Unable to access my Pay Monthly number on My Account

Thanks for your reply. Unfortunately they tell me their system does not allow them to delete that account and no, my own number was set up years ago on the same email address. The only way that Virgin say I can see my number online is to associate it with a different email account.
Reply
0 Kudos