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Purplejosh7
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Travel pass not working

travel pass purchased three weeks ago still not working. Have telephoned twice and been told yes set up. Was instructed to turn phone off and wait 30 minutes and new SMS would be sent confirming travel pass. No new SMS received. Pass still not working. Phone is PAYG. Roaming is on, very angry as travelling in Southern Europe and now totally reliant on wifi. Haven't been able to contact anyone at Virgin. 

 

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Forum Team
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Re: Travel pass not working

Hi Purplejosh7,

Thanks for your post on the Community Forum. I'm sorry that you're having a problem with your PAYG roaming service.  Is this working for you now?

If you are still having a problem with this, please let me know and I'll look into this for you. I'll need to take more information from you in order to check this, so I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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