Hey everyone, I just signed up here and need a little bit of help. I just took out a Sim Only on Virgin and have been given a temporary number associated with the SIM. I also have a PAYG number on Virgin and was told twice by two different online helpdesk agents that I can simply call 789 and ask to keep my PAYG number by having it transferred onto my contract.
Since then, I've called three times and had three different agents mess me around, telling me I need to cancel my current contract and go to sales, or that I need a PAC etc. etc.
All I want to do is keep my pay as you go number and use it on my Pay Monthly account.
The thing is, I got an absolute cracker of a deal on my SIMO too, and I don't want to potentially lose it by DSR'ing my plan and then going to upgrade my PAYG sim.
To be quite honest, I feel like threatening to leave and do this and that all to keep a mobile number is somewhat harsh and disingenuous, so I wouldn't feel right kicking up a stink over it. I actually have £15 in airtime credit on that PAYG sim, and I'm not fussed to keep it, I only want my number to stay.
Truth be told, I think some of the frustration that I'm feeling is that I'm actually familiar with the systems Virgin use to perform the transfer I want (I was trained in it before), and could guide an agent I talk to in exactly how to do it with ease, but wouldn't want to risk getting them in trouble if it's not part of their training or diagnostics.
I don't know, I'll have to think about it a bit more, I suppose.
I regret that, as AlexKid advised, it's not possible to simply switch the number internally and it would indeed require you to either port out the number you want to another provider and then port it back in over your SIM Only number or arrange to upgrade the Pay As You Go with the team on 789 / 0345 600 0789 to a SIM Only and then cancel the other SIM Only you set up. There isn't another way I'm afraid.
I'd be interested if you could let me know where about it advised you could transfer the Pay As You Go number when you were ordering the SIM so I can get it looked into - Are you able to post a screenshot?
Mark Y Forum Team
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Unfortunately I don't have a screenshot available. I had it confirmed with two different online agents that it was possible. I placed my SIMO order with "Stenart" and he confirmed it, along with the one before whose name I sadly don't remember.
Thank you and Alex Kid so much by the way. I feel like a prat for pushing the issue so much but you two have been wonderful.