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mo4
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Overcharging

I was shocked when i received my January bill for 74 Pounds.  When I called i was advised that due to excessive use they have downgraded my contract without my knowledge!!!

As much as I tried to explain, they said they wrote to me in September but I did not receive any letter.

The manager was not cooperative and suggested if you want to change provider I can give your notice!!!! This is not what I expected from a reputable company   very bad manner and behaviour.

I wish I could write a complain if anyone can help me giving me an email address to complain.

 Thanks

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Superuser
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Re: Overcharging

Hi mo4,

Virgin mobile no longer respond to email.

However if you wish to make a formal complaint HERE are their contact details giving you the option of doing so by phone or in writing.

AlexKid :-)

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