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Marilyn1
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On holiday in Jersey - can't get registered on a mobile network -any ideas please?

Any ideas how I can get registered on a mobile network in Jersey while I am here on holiday?

i have tried to do it the usual way in settings but it won't allow me to connect with any provider.

it is most frustrating!

i can get wifi but not a telephone connection.

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Re: On holiday in Jersey - can't get registered on a mobile network -any ideas please?

Hi Marilyn1,

 

Welcome to the community and thanks for posting.

 

Sorry to hear you're having difficulties using your mobile in Jersey.

 

You would need to have set up roaming to be able to use our mobile services in Jersey.

 

To check roaming is active you need to log into Your Account

  • Click on plan and device
  • Click the tab manage services.

Make sure roaming is set to on here. If it isn't move the slider to on and click update. This will present you with a green success message. It may take up to 24hrs for this to go live on your account.

 

You can also check the call barring option to stop calls abroad isn't set to on.

 

If roaming is active try the following steps:

  • Turn your phone off and then back on again
  • Go into your phone settings and select a network manually.
  • Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network

 

If after these steps you are still experiencing difficulties give our mobile team a call on +440345 6000 789.

 

Let me know how it goes.

 

Speak soon

 

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: On holiday in Jersey - can't get registered on a mobile network -any ideas please?

Hi Marilyn1,

 

I haven't heard back from you.

 

Did you manage to get your roaming sorted?

 

Let me know if you need anything

 

Take care

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Marilyn1
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Re: On holiday in Jersey - can't get registered on a mobile network -any ideas please?

Hi Stephen,

thanks for your help, yes I followed your instructions and managed to click on my roaming in my mobile account.

had a bit of difficulty with that because the wifi signal was not too good where we were, but having managed to do that, the mobile connection was always good!

Thanks again for your help.

Regards, Marilyn

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Re: On holiday in Jersey - can't get registered on a mobile network -any ideas please?

Hi Marilyn1,

 

Your very welcome. I'm really pleased you were able to get this sorted.

 

Hope you enjoyed your holidaySmiley Happy

 

If you need anything in future don't hesitate to get back to me.

 

Take care.

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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