Re: HOW can I contact Virginmedia WITHOUT calling (e.g. via a CHAT window)?
......or post a letter? You cannot be serious? Sometimes I wish I wasn't
If virgin media want to be seen as a modern media then is it not time it had an email address for queries or complaints? VM used to offer limited email support for billing matters (and a few other things too) via the old version of the Contact Us page. It took 1-2 weeks to get a email reply back from them asking you to verify a detail or two. Then a further 1-2 weeks per reply from it. And they were notorious for not accepting valid customer details as verification. I ended up complaining about my two attempted uses of it. VM probably pulled it due to all the problems and delays associated with it. This was in late 2013.
Some while after that VM had an email form for complaints. By the looks of topics by people who posted about having used it. It was getting inundated with stuff that could be resolved by a quick call in. The staff dealing with complaints were probably not happy about that I imagine. The email complaints form got removed too eventually.
Never mind a chat line. Even when there were Chat Online options for Virgin Mobile stuff it was pretty much constantly busy. People complained in the mobile section repeatedly about never being able to get through to an agent.