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yashbro
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Getting error on upgrade

hi i am getting an error when i try upgrading after the delivery page i am trying to upgrade to the xz

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Magic_M
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Re: Getting error on upgrade

Are you getting the infamous "Oops" message by any chance? You could try it again another day (i.e. today) on the off chance, otherwise you'll probably be best off getting comfortable and phoning 789
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yashbro
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Re: Getting error on upgrade

yes it is

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yashbro
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Re: Getting error on upgrade

not working it just says were sorry

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Forum Team
Forum Team
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Re: Getting error on upgrade

Hi yashbro,

Sorry to see you are having trouble arranging an upgrade through the website.

May I ask if the problem still persists, are you also getting similar errors when you try to access your recent usage?

Thanks

 

Liam_T
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yashbro
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Re: Getting error on upgrade

no not at all
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yashbro
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Re: Getting error on upgrade

but upgrade one yes problem is still there
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Forum Team
Forum Team
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Re: Getting error on upgrade

Hi yashbro

 

I hope you don't mind me stepping in whilst we look into this. Can I ask what internet browser do you use and does it happen with other browsers as well? Do you find it’s the same when accessed on other devices?

 

Many regards.

Dave


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yashbro
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Re: Getting error on upgrade

i am using chrome

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Forum Team
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Re: Getting error on upgrade

Hi yashbro,

Thanks for getting back to us. If you are still having a problem with this, I'll need to take further information from you in order to investigate what's causing this issue. 

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Many thanks,

Terri

Virgin Media Forum Team


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