hi i am getting an error when i try upgrading after the delivery page i am trying to upgrade to the xz
yes it is
not working it just says were sorry
Sorry to see you are having trouble arranging an upgrade through the website.
May I ask if the problem still persists, are you also getting similar errors when you try to access your recent usage?
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I hope you don't mind me stepping in whilst we look into this. Can I ask what internet browser do you use and does it happen with other browsers as well? Do you find it’s the same when accessed on other devices?
i am using chrome
Thanks for getting back to us. If you are still having a problem with this, I'll need to take further information from you in order to investigate what's causing this issue.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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