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claireb49
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Cannot register for online account access as you won't recognise by Virgin mobile phone number

I cannot register for online account access as you won't recognise my Virgin mobile phone number even though I get monthly email phone accounts. Cannot find my account number as have had phone number for seven years now and unable to check it online as cannot register! Catch 22.

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Re: Cannot register for online account access as you won't recognise by Virgin mobile phone number

Hi claireb49,

 

Welcome to the community and thanks for posting. I'm very sorry to hear you've been unable to register your account online. I'm confident I can get this sorted for you.

 

I'm going to send you a private message to discuss what is exactly happening your end. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
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