i applied for a new mobile phone contract on friday and i rung customer services up on saturday and they told me that the credit check would take 48 hours and its been 4 days now since i applied is there anything you tell me why its taking so long?
Welcome to the Community Forum. Sorry to hear that you haven't received an update about your order after the credit check.
Checking into this, I can see that you have called in and spoke with our Mobile Team about this. Has this been sorted out for you?
Please let us know.
Virgin Media Forum Team
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