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sairas
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virginmedia don't have an email? not even for profoundly deaf people

i recent joined virginmedia my sister referred which i should received 50% off for first month and received bill charge of £72! i'm not very impressed as being profoundly deaf that they only can do by phone. I can't rely on my sis who was waiting on phone over 40mins to be contact. 

Dear Virgin team,

My sister contacted customer service on my behalf regarding £72.99 was took are unclear, I suppose to have 50% off free for first month which they have took in account to update. My bills online seem are not up to date?

 Saira

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Superuser
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Re: virginmedia don't have an email? not even for profoundly deaf people

VM's accessible communication options are set out here:

http://accessibility.virginmedia.com/welcome.html

You are right - there is no e-mail address available.

The Forum Team can't help with billing questions I'm afraid. They can't do the necessary privacy checks through the Forum.

You might be able to arrange for someone to phone on your behalf.

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Superuser 2017/18
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sairas
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Re: virginmedia don't have an email? not even for profoundly deaf people

thank you