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Lorsy1977
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reward voucher

Hi guys,
when I switched in October there was a reward of £150 of High Street vouchers but I have heard nothing. Could someone advise if there us a wait period or do I need to apply?
Thanks in advance Smiley Happy
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Re: reward voucher

Hi Lorsy1977,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done Wednesday for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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Re: reward voucher

Hi Lorsy1977,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Lorsy1977
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Re: reward voucher

Thanks Kath!
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Re: reward voucher

Hi Lorsy1977,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done Wednesday for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Lorsy1977
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Re: reward voucher

Thanks very much Kath
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Lorsy1977
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Re: reward voucher

Hi Kath,
Still no word re vouchers. could you investigate?
Many thanks
Lorraine
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Re: reward voucher

Hi Lorsy1977,

 

Thanks for coming back to me and I'm sorry to hear you are still waiting on receiving your vouchers. 

 

I know there is a back log at the moment for any voucher requests put through from the 31st January. This is due to system issues so the vouchers are taking a little longer than expected. We are working through this as quickly as we can and hopefully you should get the vouchers soon.

 

Keep checking your spam and junk folders as well as the deleted just in case. 

 

Apologies once again. 

Kath_F
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