Such account matters aren't discussed here by the staff.
You'll need to discuss it with customer services. So pop a quick call into 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Verify your details when prompted for them -> Option 4 -> Option 2.
Or ask via the Webchat's account and billing option between 8AM to 8PM M-F and 9AM to 5PM Sa. Do so from a desktop or laptop. Go with the Account and Billing option -> My Broadband, TV and Home phone -> Chat online. If the agents are busy, keep reloading the page every three minutes and check again, repeatedly - until you get through to an agent.
______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.