Thanks for your post and apologies to hear you are having an issue with your bills
Whenever a bill is generated, the payment then becomes due right away. If you're paying via Direct Debit then an agreed date would have been set for the payment to be taken.
If there isn't a direct debit set up on the account then as soon as your bill is generated, you need to make a payment asap to avoid restriction.
If you have any further questions, pop back and let us know.
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