Thanks for taking the time to pop by with your post about the voucher amount and thanks too for joining us on the community
I am sorry to hear that an incorrect offer has been sent to you.
For me to investigate this on your behalf I will send a pm to you that you can find in the purple envelope on the top right of the forums.
There I can take the details I need to pass this one to our Sales Delivery support team who can advise on how best to support you with this one, as I have not come across this specific issue before.
Just as an aside too, the forums don't work like Facebook if you *bump* a post, in fact it has the opposite effect as our posts log on our staff based queueing system based on oldest date first so by bumping this you have dropped it down on our queue as you have technically ‘answered yourself’ on the forums
The reason for this is we are a community led forum and there is not always a need for us to step in as forum staff members to support our customers in every instance. Many times our community and amazing Superusers can resolve a question posted by the forum members without us needing to step in, which is fab
I'll drop the pm to you now and I hope we can catch up on this soon to help start getting this sorted for you