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Hillbrown21
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Wireless speaker has not arrived

Hi,

Can someone please inform me how long is the delivery for the wireless speaker as I have still not received mine.

Thank you

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Superuser
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Re: Wireless speaker has not arrived


Hillbrown21 wrote:

Can someone please inform me how long is the delivery for the wireless speaker as I have still not received mine.

28 days after installation of your services your eligibility for the gift should be checked by the Rewards Team, who will then pass your details on to the company which dispatches out the free speaker gifts. Add 2 weeks for delivery time of the free gift on top of that wait.

So if 42 days in all have passed since installation of your services do either of the following:

A) Ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Option 4 -> Option 1. Ask them to look into why your gift hasn't been received yet.
B) Alternatively wait up to a week (or there abouts) for a response from a member of the favicon.png Forum Team here. They'll look into the matter and keep you updated regarding it.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
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Re: Wireless speaker has not arrived

Hi Hillbrown21,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your speaker. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Forum Team
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Re: Wireless speaker has not arrived

Hi Hillbrown21,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy 

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide the speakers and they will then arrange delivery of them. You've been added to the list that will be sent over tomorrow, 18th January. 

 

If you've still not received anything within 14 days. Come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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