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MattMurgett
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Message 1 of 9
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Where is my signing up rewards voucher?

So for coming back to uni I signed up to the virgin media student broadband scheme which promised a £50 shopping voucher through EdenRed. Received an email on the 27th September from VM rewards stating that they are ready to send my voucher yet I still have not heard anything more about it since. Contacted customer services numerous times but have only been led in circles around their automated system without ever speaking to a human, and am still no closer to receiving the voucher than I was before. 

Can anyone on here help me to finally put an end to this problem?

Thanks

Matt

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Message 2 of 9
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Re: Where is my signing up rewards voucher?

Hi MattMurgett,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: Where is my signing up rewards voucher?

Hi MattMurgett,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy 

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done today, 14th October. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week. Come back and let me know Smiley Happy

 

Thanks,

Kath_F
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MattMurgett
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Message 4 of 9
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Re: Where is my signing up rewards voucher?

Still no sign of my reward at all...
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MattMurgett
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Re: Where is my signing up rewards voucher?

Still absolutely nothing...
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sw3burn
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Re: Where is my signing up rewards voucher?

Hi, I am having the same problem with my account. I received the email from virgin saying that EdenRed would be emailing us shortly on the 10/10/16 but as of yet it has not arrived. Please could you sort this.

 

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Message 7 of 9
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Re: Where is my signing up rewards voucher?

Hi MattMurgent, 

 

Thanks for coming back to us and letting us know you are still waiting for your vouchers. 

 

I'll need to look in to this further so have sent your details over to the Rewards team to see why you are still waiting. Once I hear anything back from them, I shall come back to you. 

 

Thanks for your patience. 

Kath_F
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Message 8 of 9
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Re: Where is my signing up rewards voucher?

Hi MattMurgett, 

 

Thanks for your patience whilst I looked in to this. 

 

The team have come back to me today to say that your voucher was actually redeemed on the 21st October. 

 

I'm wondering if you noticed it there just after you posted? Either way we're glad you've been able to get your reward now. 

 

If you have any further issues, pop back and let us know.

 

Thanks,

Kath_F
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Wood64
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Message 9 of 9
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Re: Where is my signing up rewards voucher?

Hi, I haven't received my rewards. Could you please help?
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