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boyjohnn
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When is a contract not a contract.

I spent 1 hour chatting to 2 different customer reps and both times I got cut off when it came to contracts when I asked why my contract was altered which came in force 04/10/2016 but now gone up by another £13 a month.

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Forum Team
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Re: When is a contract not a contract.

Hi boyjohnn, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community Smiley Happy 

 

Usually when a contract price goes up by this amount, it's because you've either made changes or a loyalty discount has ended and thus dropped off the account. 

 

You can speak to the team to see if there is anything they can do. Call them on 150 / 0345 454 1111 and they can help. 

 

Let me know how it goes. 

 

Thanks,

Kath_F
Forum Team

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