Menu
Reply
  • 2
  • 0
  • 0
chris29
Joining in
39 Views
Message 1 of 2
Flag for a moderator

Upgrade account

Hello,

I recently had Virgin installed (yesterday) and i wanted to add the 'Vivid Gamer broadband' to my account. When i spoke with a a adviser before instillation i was advised to add it after the installation otherwise they'd have to cancel the order and re-do it.

Today, I've tried to change this and I've now been told i'd lose out on all my offers if i add it now as they'd have to cancel the offers .

Has anyone else had this problem? Not really happy, this was not mentioned on the phone.

Thanks

0 Kudos
Reply
  • 12.71K
  • 1.62K
  • 3.74K
Superuser
Superuser
30 Views
Message 2 of 2
Flag for a moderator

Re: Upgrade account

It's the same for new and existing customers, the discount (of which there are more than a few types) is applied to your current deal. Changing it up loses the discount. That's why I'm not changing anything until my existing customer discount runs out mid 2017.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
0 Kudos
Reply