I was referred by my friend in August and signed up but neither of us got the £50. I contacted Virgin Media call centre today and the person said that because I had been given £40 free installation this covered virgin's offer to me.
I am sure that this is not true, my contract states that I get installation, activations and manned installation for £9.99. Nowhere does it mention my refer a friend offer on the contract which i signed.
This is independant of the £50 offer and I wondered if anyone else had simialr issues.
To me this seems like I have been missold my package.
Thanks for your post and apologies to hear that you've not received your refer a friend credit
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend
This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts.
Checking your account I'm not seeing any link on there to show you've been referred however I can also see that you have since been able to speak to the team who have applied the credit for you
If you have any further issues, pop back and let us know.
PS - Welcome to the Community
Kath_F Forum Team
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