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Rhian2205
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Reduced package bill

I have reduced my package from March taking off sky sports. I have had a bill for £128 which includes sky sports. I thought you paid in advance and that's why you have a double bill when you start out with Virgin media. If this is so how come I am paying in arrears?

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Re: Reduced package bill

Hi Rhian2205, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

 

Even though you are billed in advance for your service and premium channels, there is a 30 day notice period. During this time, your billing will continue as normal. 

 

If you give notice 1st March then the channels will be disconnected the 31st March. If your billed on the 15th of the month, you'll get charged a full month. Once the channels are off the account the next bill gives you a refund for the time you were billed but didn't have the charges. 

 

I hope that helps to explain things a little clearer for you Smiley Happy

 

Let me know if there is anything else I can do to help.

 

Thanks,

Kath_F
Forum Team

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