Hi Has anyone got a direct number for the retention team. My bill has gone from £37 to £67 having been with virgin for nearly 4 years. I have always paid around the same price. I have rung up several times and got no where and wasn't offered £64 a month. Now if that's a deal then it's shocking because as a new customer you can get much better. Funny think is a friend at work has been rung up and now pays less then me on the same package and I have the email to prove it. Any suggestions?
Yes and I would have thought some one might have rung by now as I've cancelled because putting my bill up by nearly double and then offering to reduce it by £3 is Unbelievable. Especially when my friend at work was just offered £35 a month on the same Deal as me. That number takes you too normal people