my package was coming to and end so went on to offers got the same package we have now for £48 a month, I had confirmation come through on my email, and I have now had a bill for £157.50.
I have then spent 2 days speaking to someone over what’s app(that was fun) they have then given me and offer of £108, I have raised a complaint 4 days ago(C-1409231771) and just had an email from VM.
Thanks so much for the chat on 19/09/2023. We’re very happy to be able to resolve things for you.
Your complaint was:
Cable -> My Contract/Package -> Other
And here’s what we agreed:
Package -> Package correction
i have not spoken to anyone today and I am unable to check my package as the website keeps glitching but my bill is still showing as £157.50.
This is just ridiculous
