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Wiola
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Missing brown box outside

Hi my brown box outside is missing what I should do now?
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Re: Missing brown box outside

No problem Wiola. I'll send you a private message for more info shortly. Just click on the small envelope icon to the top right.

Best,

Michael_JK
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Re: Missing brown box outside

Hi Wiola and welcome to the forum.

Sorry to hear about the missing external omni box. This is something you'd normally report to customer services. 

Have you already done this?

Let us know,

Michael_JK
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Re: Missing brown box outside

Hey Wiola,

Do let us know if you still need help with this.

Thanks,

Michael_JK
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Wiola
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Re: Missing brown box outside

Hi there i still nerd help with that missing brown box.
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Re: Missing brown box outside

No problem Wiola. I'll send you a private message for more info shortly. Just click on the small envelope icon to the top right.

Best,

Michael_JK
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Wiola
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Re: Missing brown box outside

Thanks for help!
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Minglo79
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Message 7 of 7
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Re: Missing brown box outside

I phoned customer services today as both of our brown external cable covers on the front wall have perished and fallen off and the cable and glue just looks untidy now, especially as our property is up for sale. They said I would have to pay a £99 call out charge to get this sorted! This sounds absolutely ridiculous, surely virgin are at fault for using cheap parts/adhesive?? I absolutely refuse to pay this callout charge to get it sorted! Any tips for where to follow this up away from the call centre (who I might add struggled to understand exactly what the problem was!!)
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