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gkinghrn
On our wavelength
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Message 1 of 4
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Downgrade

Why cant you provide me with an online option to downgrade my account?

Guess I need to call to speak to an operator at a call centre who will try to dissuade me from reducing my package.

Please make changes to allow a downgrade as well as an upgrade.. 

 

 

 

 

 

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jb66
Alessandro Volta
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Message 2 of 4
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Re: Downgrade

How would it be in Virgins Interests to do this?

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gkinghrn
On our wavelength
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Message 3 of 4
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Re: Downgrade

It might keep me as a customer , I end up phoning someone who does the hard sell on me to keep me with what are discounts they ought to give loyal customers anyway , simply annoys me  .. but it's better customer service by having more available to do online.. plenty of service providers allow you to completely cancel over the web on their sites... 

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jb66
Alessandro Volta
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Message 4 of 4
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Re: Downgrade

Really? Which ISP allows you to cancel online?
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