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Jayde26
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Credit refund

I recently had a Credit refund, does anybody know how long it will take till I receive the refund. When I check my account the amount I was in credit is now £0.00
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Forum Team
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Re: Credit refund

Hi Jayde26, 

 

Thanks for your post and welcome to the forums. It's really great having you here involved in the Community. Smiley Happy

 

If you are an existing customer then any credits applied will show on your next bill due to be generated in the refunds and adjustments section. 

 

If you are a previous customer who has left us then a cheque gets processed 35 days after the account has been disconnected. This then get's sent to you in the post. 

 

Hope this helps Smiley Happy

 

Thanks,

Kath_F
Forum Team

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