Changing account email address when you can no longer access it

[Someorother]

The email address used to access my account is now defunct and can't be reinstated. To change the account email address the VM system requires... access to the old email inbox. The only email change process sends a verification email to the old address.

How can I change the account email address without access to it?

[Reece_MH]

Hi Someorother 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear you're having some trouble updating your online account's email address. I'm going to send you a private message, to assist further, so please look out for it in the top-right, white envelope.

Thanks,