Do i have to ring virgin to cancel or can i do it online? I have tried numerous times to live chat but it just keeps saying its busy
It's not possible to cancel online or via email.
Either ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Option 4 -> Option 5. This is staffed between 8AM to 8PM M-F and 8AM to 6PM Sa.
Or send in written notification of your intent to cancel to the following postal address: Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ and someone will get back to you about it.