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Kelly84x
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Cancelling contract

Has anyone else had any problem whilst trying to cancel a contract? I have rang virgin and confirmed security codes to be told that they are wrong even though I had all details in front of me so I knew they were right.
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Re: Cancelling contract

Hi Kelly84x

Thanks for getting in touch about the cancellation process.

We take security very seriously and if we have a security word set up for you that doesn't match the one you have then if you are the account holder, we can go through alternative security steps to deal with the query for you.

Please let us know if you were able to do this after you posted the other day and if not, and if you are the account holder,  can you please contact us again via 150 or 0345 454 1111

Let us know how this goes! Smiley Very Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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