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mbobs2
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Can someone respond

Hi I've been miss sold a package and need help to get a picture to your HO . So you can see that you've sent me a letter saying one thing and are quoting me another after restriction have been placed on my account.
I would like answers please
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Superuser
Superuser
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Re: Can someone respond

hiya @mbobs2 welcome to virginmedia community forum, to discuss this best having a chat with customer relations choosing option 4 - 5 (thinking of leaving us) when calling via 150 / 0345 454 1111 since the forum admin team dont get involved in packages.
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Forum Team
Forum Team
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Re: Can someone respond

Hi mbobs2,

 

Thanks for your post and welcome to the forums. It's great to have you on board with us in the Community. 

 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 

 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
Forum Team

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