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Settled in nicely II
dnwsoa
Posts: 32
Registered: ‎05-12-2010

Crackling and static, can barely make out the dial tone

I have a lot of interference on my phone line with a sort of static/crackling noise. I can make/receive phone calls but can barely hear over the inference. Those I call can hear me, apparently, without a problem. I've tried a different phone but it makes no difference so I suspect a local fault. After a week of freezing temperatures there's been a thaw today so maybe it's connected with that. 

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Tech Wizard II
Darren_E
Posts: 2,687
Registered: ‎25-03-2010

Re: Crackling and static, can barely make out the dial tone

dnwsoa,

 

Do you have additional equipment in the telephone sockets extensions for example.

 

If not done so already I would try unplugging all equipment to all sockets, Then trying both handsets individually in the main socket if fault is still ongoing please advise as we would need a technician to investigate further.

 

Cheers


Darren E
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Settled in nicely II
dnwsoa
Posts: 32
Registered: ‎05-12-2010

Re: Crackling and static, can barely make out the dial tone

Hi and thank you for the prompt reply.

 

No other equipment plugged into the phone socket and I have tried with a different phone but with no change to the noise on the line.

 

Cheers

 

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Tech Wizard II
Darren_E
Posts: 2,687
Registered: ‎25-03-2010

Re: Crackling and static, can barely make out the dial tone

dnwsoa,

 

Having a bit of trouble accessing your account, Please can you send me a Private message with your full address including postcode so I can check the engineers availability.

 

Cheers


Darren E
Help & Support Forum Team


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esengocer
Posts: 2
Registered: ‎31-08-2010

Re: Crackling and static, can barely make out the dial tone

Hi There

 

We have the same problem but it all started happening not long after we had virgin media installed, back in Septemeber...

sometimes the crakling is so bad its deafening..i was able to make calls and recieve them, but neither end could hear each other...

we only have the one phone socket in the house, ive tried all the usual technical stuff like removing the phone from the plug, buying new phones, i even brought a corded phone as we have cordless ones but thats not the problem..

 

And today i have no dail tone what so ever...

 

I would be greatful if someone could contact me about this, as im unable to call you..

 

Many thanks..

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Tech Wizard II
Darren_E
Posts: 2,687
Registered: ‎25-03-2010

Re: Crackling and static, can barely make out the dial tone

esengocer,

 

Apologies for the loss of your telephone service.

 

The line check shows a Technician is required, I  have booked the next available appointment,Please advise if requires rescheduling.

 

12-4pm 7/12.

 

Cheers


Darren E
Help & Support Forum Team


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Just joined
esengocer
Posts: 2
Registered: ‎31-08-2010

Re: Crackling and static, can barely make out the dial tone

Hi Darren

 

That will be fine for the 7th..

 

Regards

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